Refund Policy

Last Updated: July 14, 2026

01. Revision Guarantee

At Wedding Edit Lab, our primary goal is your complete satisfaction. Since creative assets are subjective, we offer revision rounds built into every post-production package:

  • Revision Request Window: Revisions must be submitted within 14 days of draft delivery.
  • Feedback Format: Revisions must be submitted natively via Frame.io timestamped notes or clear written guidelines.

02. Subscription & Trial Edits

To keep our pricing predictable, we operate on flat-rate monthly subscriptions and single-edit project packages:

Subscription Cancellation

Cancel at least 3 business days before your next billing cycle to avoid auto-renewal. Refunds are not issued for partial monthly usage once billing occurs.

Trial Film Policy

Our low-cost trial edits are offered to evaluate style compatibility. These trial slots are final and non-refundable once editing begins.

03. Refund Eligibility

Digital video editing represents a custom service involving highly specialized human labor, licensing costs, and computing resources. Therefore, completed video edits are generally non-refundable once final clean files are signed off and delivered.

However, if you feel there has been a billing error or a significant failure in project delivery that revisions cannot correct, please contact us immediately to review your case.

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